Shipping policy

Where we ship

Available destinations and shipping services are shown at checkout. A delivery address must be complete and within a destination offered there.

Rates and delivery

Shipping services and rates are confirmed at checkout for your address. Free standard shipping is applied automatically to eligible Canadian orders of $100 CAD or more after discounts and before taxes. We will communicate a known material delay.

The shipping service selected or displayed at checkout forms part of your order. Carrier and tracking details, when available, are included in the dispatch confirmation.

Address changes

Review your address before placing the order. If you notice an error, contact us immediately through our contact page. We cannot guarantee a change after an order has entered processing or been dispatched. Additional carrier costs caused by an incorrect or incomplete address may be charged where permitted by law.

Tracking, loss, and damage

When tracking is available, use the link in your dispatch email for the latest carrier status. If a parcel is marked delivered but cannot be found, or arrives damaged, contact us promptly through our contact page. Keep the packaging and include your order number and photos where relevant so we can investigate.

International orders

If an international destination is offered at checkout, the recipient is responsible for import duties, taxes, brokerage charges, and other local fees unless checkout expressly says otherwise. Customs processing can extend delivery time.

Your legal rights

Nothing in this policy limits rights or remedies available under applicable consumer protection law.

Last updated: August 29, 2026.