Refund policy

Returns

We accept return requests made within 30 calendar days after delivery. To be eligible, an item must be unworn, unwashed, unaltered, and returned with its original tags and packaging. You will also need your order number or other proof of purchase.

Start a return through our contact page. Please do not send an item back before we authorize the return. We will provide the correct Canadian return address and return instructions with your authorization.

Return shipping

For a voluntary return, you are responsible for return shipping. We recommend using a tracked service because the item remains your responsibility until it reaches us. Original shipping charges are not refundable unless the return is due to our error or required by law.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly through our contact page and include your order number and clear photos where relevant. If we confirm the issue, we will cover reasonable return shipping and offer an appropriate replacement or refund.

Refunds

We inspect returns after they arrive. If approved, a refund is issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact us through our contact page.

Exchanges

The fastest way to receive another size or style is to return the original item and place a new order after the return is approved. Availability is not guaranteed.

Exceptions

Gift cards and items clearly marked final sale cannot be returned, except where required by law. A product bundle must be returned as a complete set; we do not accept partial bundle returns.

Your legal rights

This policy describes our voluntary return program. It does not limit any cancellation, refund, warranty, or other right you have under applicable consumer protection law.

Last updated: August 29, 2026.